Members with a photo receive 35 times more messages. Your Profile Photo is the main pic at the top of your profile. It should show your beautiful face and can be as sexy as you like. Your photos can be seen by all members, so make sure you look HOT!
Tip: You can always check your profile on... your profile page ;).
By clicking the ‘Sign Me Up’ button, you're confirming that you've read
and to receive newsletters, account updates and offers.
For your convenience, all accounts are set on auto-renew. If you’d like to turn
this off, please go to ‘payment history’ and cancel your renewal.
the difference between Basic and Premier?
We offer lots of different membership packages to fit your needs, you can see the
current prices on your payment page. The 3-month package is the most popular and
the 6-month package is the best value. Memberships are purchased upfront with
one lump sum. Also, our 3 and 6 months subscriptions are backed by our HotMeetUps
change my membership once I’ve purchased?
The membership plan can't be changed until it expires, as you agreed to in our
Terms and Conditions.
your refund policy?
Our site operates a no-refund policy. This policy is clearly stated in our ‘Terms
and Conditions’ which you are required to agree to, in both the refund policy
agreement and the application form, prior to joining our site as a Standard and
Under the United Kingdom Consumer
Protection (Distance Selling) Regulations 2000, you can cancel the agreement
after the confirmation of your subscription to any Services and receive a full
refund. However, if you use the Services in any manner after your subscription,
you will lose your cancellation right. Use of the Services means sending to or
receiving from other members any communication, viewing photos of other members,
or making changes to your profile or information on your account.
upgrade, can other people message me for free?
You can choose to add an extra package to your account to make sure that you
don’t miss any flirts. Check our current prices at your payment page.
you charge at all?
Above all, we charge because we think it makes the site better for the people
using it. When users are paying, they are more committed to really using the
site, which means that there aren't a lot of people whose profiles you can check
out but who actually aren't using HotMeetUps, or aren't serious about dating.
Making our service a paid service also discourages dodgy folks from joining.
With all of this said, we do everything we can to keep the
price of subscribing low. If you sign up for 6 months, it’s about the price of a
movie ticket per month.
can I see my billing information?
You can change your billing information on the ‘My Account Settings’ and under
I contact with questions concerning my bill?
Please access the payment page for biller contact information.
my credit card transactions keep getting declined?
Please verify your credit / debit card number is correct, or if your credit /
debit card has expired. If you continue to have problems purchasing a
subscription with a credit card, please contact your bank.
can I change my account settings?
Most account options can be found on the ‘My Account Settings’ page, including
address and notification preferences
Your privacy settings,
including visibility in search page and start ratings
having problems signing in. What am I doing wrong?
First, make sure your computer’s clock is correct. This is by far the most common
cause of problems. Once your clock displays the correct time, try signing in
Problems sometimes occur if lots of different people
sign in to their accounts from a single computer. In this case, clearing your
web browser's cache may remedy the problem.
If you’ve gone
and forgotten your password, you can have it re-sent to the email address we
have on record.
registered but did not receive the confirmation email, how is this possible?
Be sure to check your SPAM FOLDER first and add www.hotmeetups.com to your safe
senders list. Most likely you’ll find the confirmation email there. If not, send
us an email email@example.com
I unsubscribe from the mailing list?
You can manage all your email notifications on your ‘Notifications’ page.
I deactivate my account?
While we'll obviously be devastated to see you go, you can deactivate your
account by going to ‘My Account Settings’ and clicking on ‘Remove Account’. You
can then go through the removal procedure: enter your password and confirm that
you want to remove your profile. Please remember that you will lose all your
benefits if you choose to remove your account.
deactivate, your profile is no longer visible to other members. If you choose to
remove your account, this does not mean your repeat billing is automatically
cancelled. In order to remove your account you need to cancel your repeat
Your profile will remain invisible unless
you decide to reactivate at any point. If you decide to restore your profile,
just log on to the site again.
I cancel my subscription?
To cancel your subscription:, go to the ‘My Account Settings’ and use the link
‘Payment History’. Finish the cancellation procedure: enter your password,
confirm that you want to cancel your subscription, choose the reason for
cancellation and use the cancellation code to finalise your cancellation.
Privacy and Safety
should I do if I notice an inappropriate date or profile?
A suspicious member is someone using the website for commercial purposes. Illegal
advertisements, redirection to other websites where you have to pay, asking for
credit card details or money - these are scammers' most frequent activities.
Because our members join HotMeetUps for communication with genuine people and
not fake profiles extorting their money, our Customer Service constantly
restricts the activity of scammer's profiles. To tell us about possibly
inappropriate dates, you can click on the ‘Report Profile’, a dropdown menu will
appear and you can select the reason. When you do this, we are immediately
alerted and a customer service associate will immediately address the issue.
also recommend that you never provide your personal details (such as email
address or phone number) to members you have just started to talk to. We can
protect you from scammers on the website, but we can't help you if you continue
to have conversations by phone, email or instant messenger.
about privacy. Who can see me on HotMeetUps?
To hide your profile from the search results, go to ‘My Account Settings’ and
switch to hide from search off.
I know a person's profile is real?
Unfortunately we cannot guarantee that the picture posted on a profile actually
belongs to the person that registered the profile. We do not perform background
checks on our users.
This site is for entertainment
purposes only and does not pre-screen its subscribers or registrants in any way.
We do not and cannot make any warranties as to the claims made by our
subscribers. Please review our terms and conditions for full details. Please use
your common sense and be careful about giving out personal information to people
you meet on this site.
having technical issues but cannot find my answer here. What should I do?
If you're having a technical problem, please provide as much information as
possible at firstname.lastname@example.org. “Not working” doesn’t help us much. These
details will assist us in resolving your issue more effectively:
Screenshots of issue
What you are not able to access/see
kind of device are you using?
Messages & email
send my personal contact information to other subscribers via email?
We do not recommend exchanging personal information unless you are 100% confident
that you can trust the recipient. DO NOT POST ANY PERSONAL CONTACT INFORMATION
IN YOUR PROFILE. Anyone can view your profile so it is not wise to post this
information openly on the internet. We reserve the right to delete your personal
contact information from the site.
a new message but if I log in my email appears to have been deleted. What has
The message has been in your inbox for more than 30 days. All messages are
deleted after 30 days to conserve space.
can't I read my Mail?
Reading and sending mail requires a subscription.
Flirts are a way for you to "break the ice" and let others know that
you liked their profile. To send a flirt, click on ‘Flirt’ and then choose the
type of flirt you would like to send.
can't I send more flirts?
Basic members are given a limited amount of free flirts to send. To send more
flirts upgrade your membership.
I contact other members?
You can contact members by using the chat or messenger service. Both services are
completely confidential and discreet. You simply click on the member's
‘messenger or chat’ button from your search results or from the full profile of
the person you want to contact, and start the conversation!
you have sent a mail, a copy will be put in your ‘sent mail’ folder, so that you
can see who you have written to. All your historic chat conversations can be
viewed at the ‘historic chat’ page.
I write to someone and don't hear back?
Don’t worry about it! The key is to keep going, don’t give up. Send a shout out,
use the multi-flirt and respond to people you like.
My profile and features
are my admirers?
My admirers are other users who added you as their favorite. You can add other
users to your favorite list too.
I edit my profile?
Go to ‘My Account Settings’ and click on ‘Edit Profile’.
I search for a particular user name?
If you know the user name of the subscriber, type it in to the text box available
on the Search page. You can also conduct partial screen name searches. For
example, if you know the user had ‘Betty’ somewhere in their screen name, type
in Betty and the search engine will retrieve all matches such as: Betty32,
I upload photos?
To upload pictures, click your username at the right side of the header and
choose ‘My Photos’
I delete a photo?
To delete a photo from your profile, click on Delete under ‘My Photos’.
does ‘Star Ratings’ mean?
When you look at someone's profile you will notice a set of 'stars' on their
‘Personal rating’. If you move your mouse over the stars, they will turn yellow.
You can then rate the member by clicking on a star (1 star being the lowest
score, 5 stars being the highest possible score). If you want to manage/reset
your ratings, go to ‘My Account Settings’ and turn ‘Stars ratings’ off. This way
you avoid other users rating you.